Answers to the most common questions, plus a direct line to the team at DevX App Campus that builds Organizer.Ai.
Questions, bugs or feedback. Include your account email and device model.
devxaccess@gmail.com →Talk to us directly on +234 806 263 4750. Calls and WhatsApp messages both work.
Chat on WhatsApp → Call →Cancel or manage store subscriptions, restore purchases, or set up a Team plan.
Billing answers →Export your data or delete your account, in the app or by email.
Delete my account →Tap a question to open it.
Open the Hub and tap Scan my device, or use Upload to pick files. You can also forward documents by email or send them on WhatsApp on eligible plans.
PDF, DOC, DOCX, ODT, RTF, XLS, XLSX, ODS, CSV, PPT, PPTX, ODP and TXT. Files under 1 KB or over 50 MB are skipped, and you can upload up to 20 per batch. Older .doc, .xls and .ppt files can't be read on-device, so they're analysed by file name only and shown with low confidence.
New accounts receive 10 welcome analyses. After that, choose a plan or a pack in the app.
On Android 11 and later, finding documents across your phone requires that system permission. The scan runs on your device and nothing uploads until you select files. If you'd rather not grant it, use Upload to pick files individually.
iOS doesn't allow device-wide scanning, so the button opens the Files picker where you choose what to add.
Subscriptions are billed by Apple or Google, so you cancel there:
You keep your plan until the end of the paid period.
Open the plans screen and tap Restore purchases. If it still doesn't show, email us with your account email and the store receipt or order number.
Pack analyses never expire. Monthly plan allowances reset each billing period.
Team plans start at 3 seats, pool usage across the team, add roles and an audit trail, and are billed by Paystack or invoice rather than through the app stores. Email us to set one up.
Open Settings → Intake. Forwarding by email is part of Pro and above; WhatsApp intake is part of Pro Plus.
Check that you sent it from the email address on your account, that the attachment is a supported type under 50 MB, and that you have analyses remaining. Documents usually appear within a few minutes.
We send an immediate push for overdue items, items due within 48 hours, and urgent high-priority items. Items due within 7 days appear in a daily 08:00 digest. Quiet hours are 22:00–07:00 in your time zone, and you can switch reminders off in Settings.
Go to Settings → Trust & privacy → Delete account. Full steps are in the Privacy Policy. If you can't open the app, email us from your account address.
Yes. Request an export in Trust & privacy and we'll email you a download link.
Your documents are analysed by an AI service, and our team doesn't read them unless you opt in by flagging a document or send one to support. See the AI processing section.
Still stuck? Send us the form below with the file type and what you saw.
AI can make mistakes, especially with scans or low-quality files. Check the original document, and tell us about it so we can improve.
Tell us what's going on. This opens your email app with the details filled in, so you can review before sending.